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Questions:

1. What delivery options does Five IT offer?
2. How does Five IT handle my concerns?
3. What is Five IT returns policy?
4. What payment options do Five IT offer?
5. Does Five IT offer international delivery?

Answers:

1. WHAT DELIVERY OPTIONS DOES Five IT OFFER?
Five IT offers a number of delivery options, including Same Day and next day delivery.

2. HOW DOES Five IT HANDLE MY CONCERNS?
Five IT allows customers to give feedback by phone or email. All feedback is handled and documented in accordance with our Security & Privacy policy.

3. WHAT IS Five IT RETURNS POLICY?
At Five IT we are committed to providing our customers with the best products and services. As part of this commitment, Five IT has developed a published Returns Policy to help you finding the quickest resolution to any difficulties you may be having with a product purchased from Five IT.

See Five IT’s Returns Policy for more information.

4. WHAT PAYMENT OPTIONS DO Five IT OFFER?
Five IT offers four payment options when purchasing: Credit Card, Electronic Funds Transfer, Cheque and Credit Account.

Credit Card - Five IT accepts the following credit cards: Bankcard, Mastercard, Visa

Five IT does not accept non-Australian credit cards. Payment from international customers is accepted via Electronic Funds Transfer only.

Electronic Funds Transfer
Payment from international customers is accepted via Electronic Funds Transfer (EFT) only. Please use the information below to make an EFT payment:

A/C Name: Five IT
Bank: BankSA
BSB: 105-900
A/C: 157852640

Please remember to reference your payment with the Order Reference Number shown when you purchase online.

Once payment has been made via EFT, please notify Five IT by email or by phone. Please remember to quote the payment amount and Order Reference Number when contacting us

Credit Account
Five IT offers credit account facilities to many of our business customers after formal credit approval.

For more information on obtaining an account with Five IT, please email customer service@fiveit.com.au

Cheque
Five IT accepts company, bank and personal cheques. Bank Cheques are subject to clearance, normally taking three business days. Please include your Order Reference Number and mail your cheques to the address below:

Suite 8/Level 2
88 Mountain St
Ultimo, NSW 2007

Five IT, at its discretion, reserves the right to refuse payment by cheque.

5. DOES Five IT OFFER INTERNATIONAL DELIVERY?
At this time fiveit.com.au is not able to calculate delivery charges to addresses outside of Australia. To place an international order please speak to a Customer Service representative. Payment from international customers is accepted via Electronic Funds Transfer only.

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